Assistant Director of Ticket Services

EXPIRED

Position Details

Position Information

Job Title

Assistant Director of Ticket Services

Position Number

981951

Vacancy Open to

All Candidates

Time-Limited

View Full Description

Position Details

Position Information

Job Title

Assistant Director of Ticket Services

Position Number

981951

Vacancy Open to

All Candidates

Time-Limited

No

Department Homepage

www.ecupirates.com

Advertising Department

TICKET OFFICE-ATHLETICS

Division

Athletics

Classification Title

10301 University Program Specialist

Competency Level

1 - Contributing

Working Title

Assistant Director of Ticket Services

Number of Vacancies

1

Full Time Equivalent (FTE)

1.000

Full Time or Part Time

Full Time

Recruitment Range

$36,381 - $56,926

Anticipated Hiring Range

$42,000 - $45,000

Salary Grade Equivalency

NC10

Work Schedule

M-F; evenings, weekends, and holidays as needed

Work Hours

8am-5pm, extended hours as needed

Position Location (City)

Greenville

Job Category

Staff - Professional

Organizational Unit Overview

The athletics department mission is to represent East Carolina University with distinction and create a challenging and supportive environment for student-athletes to excel in the classroom, in competition, and in life. We are committed to the highest standards of character, honesty, effort, and sportsmanship; respecting all people, their personal identities, differences and beliefs; and to provide a safe and equitable environment for student-athletes’ academic, athletic and personal development. The highly visible athletics program is committed to NCAA compliance, comprehensive excellence and to be trustworthy stewards of the aspirations of our student-athletes, the resources we manage, the reputation of our University, and our mission of service.

Job Duties

The Assistant Director of Ticket Services, reporting to the Executive Director of Ticket Operations, is responsible for providing support in the day-to-day operations of the Athletic Ticket Office by providing excellent customer service. This includes answering phone calls, responding to customer inquiries and assisting walk-in customers. The Assistant Director will oversee the ticket operations for the sports of Soccer, Women’s Basketball and Softball as well as assist with the ticket operations of football and baseball. Other duties of the position include, but are not limited to, processing orders, overseeing group sales and database management. Nights, weekends, holidays, and extended hours are required in the performance of duties.

The Assistant Director will build quality relationships and work collaboratively and professionally with athletics, Pirate Club and University staff, students, unit vendors, outside event contacts and all constituencies and stakeholders on all levels, including face-to-face, phone, and electronic communications. The Assistant Director will abide by all written policies and procedures of ECU, the Department of Athletics, the National Collegiate Athletic Association (NCAA), Payment Card Industry (PCI), and all applicable conferences or associations. The individual serving in this position must be able to think independently to interpret and communicate guidelines, policies etc. for the appropriate application to various questions and situations. The Assistant Director will perform other duties as assigned.

Minimum Education/Experience

Bachelor’s degree and one year of experience related to the area of assignment; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

License or Certification required by statute or regulation

None

Preferred Experience, Skills, Training/Education

• At least one year experience in a collegiate ticket office, Division I FBS preferred

• Knowledge of NCAA regulations

• Knowledge of Paciolan Ticketing Software preferred

License or Certification required by the Department

A valid NC Driver’s License

Special Instructions to Applicant

• Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write ‘see resume’ on your application when completing the job duties section.
• If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment).
• Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.
• Applicants must be currently authorized to work in the United States on a full-time basis.

Job Open Date

06/13/2025

Job Close Date - Positions will be posted until 11:59 p.m. EST on this date; If no closing date is indicated, the position will be posted until filled and may close at any time after the recruitment has been completed.

06/24/2025

Open Until Filled

No

Quick Link for Direct Access to Posting

https://ecu.peopleadmin.com/postings/...

Alternate option

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on budget, UNC salary administration, and/or candidate qualifications.

Nondiscrimination Statement

East Carolina University is committed to workforce success and cultivating a culture of care for our employees. ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the ADA Coordinator at (252) 737-1018 (Voice/TTY) or ADA-Coordinator@ecu.edu.

Eligibility for Employment

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.

Department for People Operations, Success, and Opportunity

If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * Please indicate where you learned about this job vacancy.

   • LinkedIn
   • Chronicle of Higher Education
   • CareerBuilder
   • Greenville Daily Reflector
   • Raleigh News & Observer
   • HigherEdJobs.com
   • InsideHigherEd.com
   • Monster.com
   • Indeed
   • ECU Website
   • Other

2. * Will you now or in the future require visa sponsorship for employment?

   • Yes
   • No

Documents Needed To Apply

Required Documents

Optional Documents 1. Curriculum Vitae/Resume 2. Cover Letter 3. List of References

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