Assistant Director, Ticket Sales & Retention

Position Details

Position Information

Requisition Number

S3704P

Home Org Name

Athletic Ticket Office

Division Name

Director Intercollegiate Athletics

Position Title

View Full Description

Position Details

Position Information

Requisition Number

S3704P

Home Org Name

Athletic Ticket Office

Division Name

Director Intercollegiate Athletics

Position Title

Assistant Director, Ticket Sales & Retention

Job Class Code

BB44A

Appointment Status

Full-time

Part-time FTE

Limited Term

No

Limited Term Length

Job Summary

Auburn University Athletics is excited to begin the search for an Assistant Director of Ticket Sales & Retention!

This individual will serve as an active member of the outbound ticket sales team for Auburn University Athletics. The Coordinator of Ticket Sales is responsible for selling a full menu of ticket options to athletics events and soliciting contributions to Tigers Unlimited Foundation.

Essential Functions

Conducts daily outbound calls and touch points to prospects for full season, mini plans, group, and single game tickets for football, men’s and women’s basketball, baseball, softball and gymnastics.

Calls current and previous ticket buyers and cold-calls new leads to generate sales.

Cultivates current and past groups and new prospects to generate sales.

Contacts area businesses, youth organizations, and other large groups to promote the group ticket program.

Works all home football game days and other athletic home events as determined by the Manager for Ticket Sales and Assistant Athletics Director for Ticketing to service ticket buyers.

Achieves and exceeds weekly, monthly, and annual sales goals by performing daily outbound calls and setting face-to-face meetings and tours.

Provides superior customer service to prospects, ticket buyers and donors throughout the season.

Develops relationships across the department within all Auburn Athletics external units and Tigers Unlimited Foundation.

Works closely with the Manager of Tickets sales to create new revenue generating ideas. Job requires ability to work a flexible schedule, including weekends, holidays, and evening hours.

May need the ability to travel as needed to complete job duties and responsibilities. May perform other duties as assigned.

Why Work at Auburn?

Life-Changing Impact

: Our work changes lives through research, instruction, and outreach, making a lasting impact on our students, our communities, and the world.

Culture of Excellence

: We are committed to leveraging our strengths, resources, collaboration, and innovation as a top employer in higher education.

We’re Here for You

: Auburn offers generous benefits, educational opportunities, and a culture of support and work/life balance.

Sweet Home Alabama

: The Auburn/Opelika area offers southern charm, vibrant downtown scenes, top-ranked schools, and easy access to Atlanta, Birmingham, and the Gulf of Mexico beaches.

A Place for Everyone

: Auburn is committed to fostering an environment where all faculty, staff, and students are welcomed, valued, respected, and engaged.

Ready to lead and shape the future of higher education? Apply today! War Eagle!

Minimum Qualifications

| Minimum Qualifications |
Education:
Bachelor’s degree

Experience:
1 year of experience in ticket sales, or customer service experience. |

Minimum Skills, License, and Certifications

| Minimum Skills and Abilities |
- Communicate effectively with others verbally and in writing; - Pay attention to the minute details of a project or task; - Show consideration for and maintain good relationships with others - Knowledge of sales and customer services best practices and demonstrated track record in sales and building quality relationships.

| | Minimum Technology Skills | | | Minimum License and Certifications | |

Desired Qualifications

| Desired Qualifications |
- Experience preferred with a major Division 1 university or professional sports

|

Posting Detail Information

| Salary Range | $32,100-$44,900 | | Job Category | Athletics Support | | Working Hours if Non-Traditional | 7:45a - 4:45p, M-F, nights and weekends as needed | | City position is located in: | Auburn | | State position is located: | Alabama | | List any hazardous conditions or physical demands required by this position | | | Posting Date | 06/14/2024 | | Closing Date | | | Equal Opportunity Compliance Statement |
It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. The Office of Equal Opportunity Compliance (EOC) strives to ensure an inclusive and equitable working, living, and learning environment for members of the Auburn University community. Please visit their websiteto learn more. | | Special Instructions to Applicants | | | Quick Link for Internal Postings | https://www.auemployment.com/postings... |

Documents Needed to Apply

Required Documents 1. Resume 2. Cover Letter

Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * Please select how you first became aware of this opportunity. Your response helps us determine how we can more effectively reach our candidates.

   • LinkedIn
   • AcademicKeys
   • The Chronicle of Higher Education
   • DiversityJobs
   • HigherEdJobs
   • HERC (Higher Education Recruitment Consortium)
   • Indeed
   • RecruitMilitary
   • The Tuskegee News
   • Professional organization or journal
   • Veterans Assistance Services
   • Disability Assistance Services
   • State Employment Service
   • Social Media
   • AU Job Bulletin
   • Notified by an Auburn employee
   • College or university Career Services
   • I went to the AU Employment Website directly (www.auemployment.com)
   • Other

2. * Please select the answer that best describes your current employment relationship with Auburn University:

   • Current full-time Auburn or AUM employee within probationary period
   • Current full-time Auburn or AUM employee outside of probationary period
   • Current part-time Auburn or AUM employee
   • Not an Auburn or AUM employee

3. * Do you have a Bachelor's degree from an accredited institution?

   • Yes
   • No
   • Will obtain within 6 months

4. * Do you have 1 year of experience in ticket sales or customer service experience?

   • Yes
   • No

Apply Now

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