Director of Ticket Operations

Posting Details

Applications will be accepted until midnight (Eastern Time Zone) on the ‘Posting End Date’ shown below.

Position Information

Business Title

Director of Ticket Operations

Applications Accepted From

Public: Open to the Public

Special Instructions to Applicants

To apply, please complete the online quick application and attach the required documents. For references, please provide names, addresses and current contact information for 3 professional references. Review of applicant materials will begin immediately and continue until a successful candidate is identified; for full consideration, please apply by 11:59 p.m., on October 19, 2026.

View Full Description

Posting Details

Applications will be accepted until midnight (Eastern Time Zone) on the ‘Posting End Date’ shown below.

Position Information

Business Title

Director of Ticket Operations

Applications Accepted From

Public: Open to the Public

Special Instructions to Applicants

To apply, please complete the online quick application and attach the required documents. For references, please provide names, addresses and current contact information for 3 professional references. Review of applicant materials will begin immediately and continue until a successful candidate is identified; for full consideration, please apply by 11:59 p.m., on October 19, 2026.

This position is eligible for the following benefits:

medical, vision, dental, basic and supplemental life, winter break closure, paid holidays, educational benefits for you and eligible dependents, sick leave, vacation, and retirement.

Posting Number

2016532T

Job Description Summary

Department Summary

The Director of Ticket Operations oversees Ohio University Athletics’ ticketing operations, serving as administrator of the athletics ticketing system and daily liaison to Learfield Amplify. The position manages ticket allocation, event setup, digital ticket and parking products, customer service, and game-day ticket operations for all ticketed athletic events. As the department’s ticketing leader, the Director develops and improves operational processes, provides system training, supports donor and membership-related ticketing functions, and collaborates with Fan Engagement leadership to implement ticket sales strategies, pricing models, and revenue-generating initiatives.

The Director is responsible for financial oversight and reporting, including reconciliation of ticket and parking revenues, preparation of revenue and attendance reports, and management of the ticket operations budget. The role also manages the relationship with Learfield Amplify, monitors performance against revenue goals, and serves as the primary escalation point for complex ticketing issues. In addition, the position hires, trains, supervises, and evaluates student ticket operations staff and ensures effective staffing and service for athletic events.

Position Profile

Plans and manages administrative aspects of Ohio University Athletics operations, including program administration, human resources, financial operations, events, and compliance. Administers and manages Athletics budget and fiscal operations. Responsible for the development of department policies and procedures.

Level Summary

Manages and resolves complex and ambiguous issues. Works on both strategic and operational challenges, addressing problems that require advanced knowledge and experience. Often takes on leadership roles in projects or initiatives.

Supervisory Responsibilities

Provides mentorship and guidance to team. Infrequently has a limited number of direct reports.

Fiscal Responsibilities

May have budgetary responsibility for small-scale projects or initiatives.

Problem Solving

Solves complex problems, often with limited guidance.

Independence of Action

Works independently; seeks guidance for unusual situations.

Communication and Collaboration

Collaborates with team members and external departments. May represent the team in meetings with internal and external stakeholders.

Physical Requirements

This role is primarily desk-based and involves extensive use of desktop computers. Occasionally, the job may require travel to attend meetings and programs.

Minimum Qualifications

Requires a Bachelor’s degree in a related field and 5 or more years of related professional experience, or equivalent education and experience.

Preferred Qualifications

Experience working with Paciolan ticketing software. Experience hiring and/or managing student staff.

Department

ICA Ticket Operations

Pay Rate

The targeted salary range for this position is $43,888 to $47,607. The salary negotiated at the time of offer will be commensurate with education and experience. For more information on the pay structure and Pay Administration Guidelines please visit: https://www.ohio.edu/hr/compe...

Employees also enjoy a generous benefits package which includes medical, vision, dental, basic and supplemental life, retirement plan with a company contribution, winter break closure, paid holidays, educational benefits for you and eligible dependents, sick leave, parental leave program, vacation, and more. Additional information is available at https://www.ohio.edu/hr/benefits.

Total Compensation Estimator (For Full-Time Benefits Eligible Employees)

Discover the full value of joining Ohio University by clicking this link:

https://www.ohio.edu/hr/compens...

Our Total Compensation Estimator shows your offer package in dollars: salary plus university paid benefits including health coverage, retirement contributions, paid time off, tuition benefits, and more.

See details on what we offer in one place and compare different options for retirement and insurance.

Estimates are informational only; exact coverage is determined by eligibility policies and official plan documents.

Pay Grade

15

Pay Range

$43,888.00-$62,459.00

FLSA Status

Exempt

Job Category

Administrative at-will appointment

Employment Type

full-time regular

Job Family

Athletics

Job Sub Family

Athletics Administrative Operations

Job Level

IC3

Job Open Date

10/05/2026

Posting End Date

10/19/2026

Planning Unit

Intercollegiate Athletics

Work Schedule

Evenings and weekends will be required.

Months

12 month

Campus

Athens, Ohio

Expected hours worked per week

40+ hours per week

Expected duration of assignment

on-going

Applicants may contact this person if they have questions about this position.

Trina Jones, hillt@ohio.edu

Non-Discrimination Statement

Ohio university is proud of its rich history and as part of our ongoing efforts to provide and support a transformative learning experience, we affirm our commitment to fostering a welcoming and respectful workforce and community. All qualified applicants are encouraged to apply and will receive consideration free from discrimination on the basis of age, ancestry, color, disability, ethnicity, gender, gender identity or expression, genetic information, military service or veteran status, national origin, pregnancy, race, religion, sex, sexual orientation, status as a parent or foster parent, or any other bases under the law. Ohio university is an equal access/equal opportunity employer.

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Applicant Documents

Required Documents 1. Resume/Curriculum Vitae 2. Cover Letter 3. References

Optional Documents

Posting Specific Questions

Required fields are indicated with an asterisk (*).

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