Job Description Summary

The Director of Ticket Operations oversees ticket operations for Football, Gymnastics, and Baseball, with primary responsibility for all Football ticket operations. Provide leadership and direction to assigned professional and support staff; lead Ticket Office customer service initiatives; oversee Football renewals, priority seating, parking, reporting, digital ticketing, and postseason operations; and manage assigned administrative functions. Collaborate with Marketing, RevGen, the Terrapin Club, campus partners, and other external units on ticket pricing and initiatives to maximize revenue and attendance. Supervise the student-athlete complimentary ticket process through Teamworks and lead complimentary ticket distribution for student-athletes, recruits, and coaches. Maintain the Ticket Office website and eVenue information; recommend and develop strategies to drive online ticket sales, focusing on customer experience and mobile applications; serve as a primary Ticket Office contact for campus partners; and perform other duties as assigned.

Physical Demands: The position requires prolonged sitting and computer use, as well as the ability to operate standard office equipment with manual dexterity. The role involves occasional standing or walking to attend meetings or conduct orientations and may require lifting light office materials (up to 20 pounds). Visual acuity and effective verbal and auditory communication are essential for reviewing critical data and interacting with employees in person, by phone, or virtually.

Licenses/Certifications: NA

Minimum Qualifications

Education: Bachelor's degree from an accredited college or university. 

Experience: Four (4) years of experience in an athletics or higher education setting.

Other: Additional work experience as defined above may be substituted on a year for year basis for up to four (4) years of the required education.

Knowledge, Skills, Abilities:

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Job Description Summary

The Director of Ticket Operations oversees ticket operations for Football, Gymnastics, and Baseball, with primary responsibility for all Football ticket operations. Provide leadership and direction to assigned professional and support staff; lead Ticket Office customer service initiatives; oversee Football renewals, priority seating, parking, reporting, digital ticketing, and postseason operations; and manage assigned administrative functions. Collaborate with Marketing, RevGen, the Terrapin Club, campus partners, and other external units on ticket pricing and initiatives to maximize revenue and attendance. Supervise the student-athlete complimentary ticket process through Teamworks and lead complimentary ticket distribution for student-athletes, recruits, and coaches. Maintain the Ticket Office website and eVenue information; recommend and develop strategies to drive online ticket sales, focusing on customer experience and mobile applications; serve as a primary Ticket Office contact for campus partners; and perform other duties as assigned.

Physical Demands: The position requires prolonged sitting and computer use, as well as the ability to operate standard office equipment with manual dexterity. The role involves occasional standing or walking to attend meetings or conduct orientations and may require lifting light office materials (up to 20 pounds). Visual acuity and effective verbal and auditory communication are essential for reviewing critical data and interacting with employees in person, by phone, or virtually.

Licenses/Certifications: NA

Minimum Qualifications

Education: Bachelor's degree from an accredited college or university. 

Experience: Four (4) years of experience in an athletics or higher education setting.

Other: Additional work experience as defined above may be substituted on a year for year basis for up to four (4) years of the required education.

Knowledge, Skills, Abilities:

Knowledge of intercollegiate athletics administrative structure and responsibilities. 

Knowledge of athletics policies and procedures and federal, state, and other applicable, related laws, rules, regulations, and ordinances.

Skill in oral and written communication.

Skill in the use of Microsoft Office and Google Suite products.

Ability to multitask and prioritize within unit and department environment as well manage large-scale athletics-related projects.   

Additional Job Details

Preference: Experience thriving in high-volume, fast-paced environments requiring efficient multitasking and direct customer engagement.

Required Application Materials: Resume, Cover letter, and References (3)

 

Best Consideration Date: October 16, 2026

 

Posting Close Date: NA

 

Open Until Filled: Yes

 

Job Risks

Not Applicable to This Position

Financial Disclosure Required

No

For more information on Financial Disclosure, please visit Maryland's State Ethics Commission website.

Department

PRES-ICA-External Relations

Worker Sub-Type

Staff Regular

Salary Range

$70,000 - $80,000

Benefits Summary

For more information on Regular Exempt benefits, select this link.

Background Checks

Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify anyone from employment. Before any adverse decision, the finalist will have an opportunity to provide information to the University regarding disclosable background check information. The University reserves the right to rescind the offer of employment or otherwise decline or terminate employment if the information reported by the background check is deemed incompatible with the position, regardless of when the background check is completed.

Employment Eligibility

The successful candidate must complete employment eligibility verification (on Form I-9) by presenting documents that establish identity and work authorization within the timeframe required by federal immigration law, and where applicable, to demonstrate renewed employment authorization.  Failure to complete employment eligibility verification or reverification within the timeframe set forth by law may result in suspension or termination of employment.

EEO Statement

The University of Maryland, College Park is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment. Please read the University’s Equal Employment Opportunity Statement of Policy.

Title IX Non-Discrimination Notice

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