Game Day JMA Dome - Ushers & Ticket Takers – Temporary Part-Time

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Posting Details

Posting Details

Job

042656

Department Code

Enter Dept Code

Department

Dome Operations

Job Title

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Posting Details

Posting Details

Job

042656

Department Code

Enter Dept Code

Department

Dome Operations

Job Title

Game Day JMA Dome - Ushers & Ticket Takers – Temporary Part-Time

Location

Syracuse, NY

Campus

Syracuse, NY

Commitment to On-Campus Experience

Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus. Remote work arrangements are limited in accordance with University policy.

Pay Range

$16.50 Per Hour

Pay Determination

Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.

Staff Level

00

FLSA Status

Non-exempt

Hours

Must be able to work a flexible scheduled based on events scheduled at the Dome.

Hours may vary based on operational needs.

Job Type

Temporary

Unionized Position Code

Not Applicable

Job Description

The Dome is seeking Temporary Game Day Usher & Ticket Takers staff to work on an as needed basis for events in the 2026-2027 academic (June 2026 through May 2027) season. Now is your chance to join a passionate, dedicated, service-oriented team of people who make each event memorable for our Dome guests. Our Event Staff play a critical role in the success of our events. As a member of the Dome Event Staff Team, you will be part of Syracuse University Football & Basketball games, Special Events such as Major Concerts, Monster Jam and many more. You will also have the opportunity to return year after year, as many of our team members have been with the Dome for over 40+ years.

There is no better part time job in Central New York, come join the fun and experience an event with us!

Education and Experience

• The right candidate is outgoing, polite, friendly, assertive, and detail oriented.
• Previous customer service experience is required.
• Willing and able to actively engage Guests in difficult, high-pressure situations while remaining calm and professional.

Skills and Knowledge

• Applicants must be flexible and able to work events that on average last between 4 and 6 hours.
• Events take place on nights, weekends, and some holidays.
• You are expected to be available to work a majority of the high priority events such as: SU Football, SU Basketball, Monster Jam, and all Concert events.

Responsibilities

Open positions include the following:

Ushers:

• Professionally assist guests with determining seat location, escort guests to seat location if required.
• Provide assistance, and monitor guests in each section to ensure the safety of guests.
• Observe and report matters of concern to Area Supervisor.
• Ushers are expected to interact with guests, and be able to provide assistance to anyone that might require it, whether it is finding their seat location, trouble with other guests, or directions in and around the stadium.
• Excellent customer service skills are required.
• Aid in the direction of orderly evacuation of the building if required.

Ticket Takers:

• Greet guest as they present their ticket for the game.
• Scan each ticket with hand held Ticket Scanners as guests enter the stadium, assuring they have a valid ticket for the event.
• Verify that the ticket scanner displays the appropriate message that signals the patron has the proper ticket.
• Monitor & Assist with crowd flow as guests enter and exit the facility.
• Aid in the direction of orderly evacuation of the building if required.

Physical Requirements

• You must be able to stand and walk during an entire event in a stadium environment.
• Sometimes Event Staff Team Members are required to set up/take down chairs (must be able to lift/carry up to 25 pounds) or push guests in a wheelchair.

Tools/Equipment

• Portable Ticket Scanner.
• PPE will be provided and required to wear if needed.
• The specifics will be based on job duties.

Application Instructions

In addition to completing an online application, please attach a resume and cover letter.

About Syracuse University

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.

About the Syracuse area

Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.

EEO Statement

Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Respectful and Welcoming Community

Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.

Quick Link

https://www.sujobopps.com/postings/11...

Job Posting Date

03/12/2026

Application Deadline

Full Consideration By

Job Category

Temporary

Message to Applicants

Applicant Documents

Required Documents 1. Resume/CV

Optional Documents 1. Cover Letter

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * How did you first find out about this position?

   • sujobopps.com (Syracuse University Online Employment website)
   • Syracuse University HR Recruiter
   • Virtual Career Fair (via NYS Department of Labor)
   • SUNY EOC (Equal Opportunity Center)
   • Women’s Opportunity Center
   • Jubilee Homes
   • Syracuse Northeast Community Center
   • Interfaith Works
   • JobPlus
   • Syracuse.com
   • Chronicle of Higher Education
   • HigherEdJobs.com
   • HERC (HERC Higher Ed Recruitment Consortium)
   • InsideHigherEd.com
   • Indeed.com
   • DiverseEducation.com (Diverse Issues in Higher Education website)
   • LinkedIn Job Posting
   • Facebook
   • Job Fair
   • Search Firm
   • Referred by an SU Employee
   • Other

2. (Open Ended Question)

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