Ticket Manager/Sales & Operations

Posting Details

Posting Detail Information

Working Title

Ticket Manager/Sales & Operations

Position Location

Fort Collins, CO

Work Location

Position is fully in-office/in-person

Research Professional Position

View Full Description

Posting Details

Posting Detail Information

Working Title

Ticket Manager/Sales & Operations

Position Location

Fort Collins, CO

Work Location

Position is fully in-office/in-person

Research Professional Position

No

Posting Number

202500961AP

Position Type

Admin Professional/ Research Professional

Classification Title

Prof/Indiv Contrib II

Number of Vacancies

1

Work Hours/Week

40

Proposed Annual Salary Range

$52,000 - $55,000

Employee Benefits

Colorado State University is not just a workplace; it’s a thriving community that’s transforming lives and improving the human condition through world-class teaching, research, and service. With a robust benefits package, collaborative atmosphere, and focus on work-life balance, CSU is where you can thrive, grow, and make a lasting impact.

• Review our detailed benefits information here.
• Explore the additional perks of working at CSU here.
• For the total value of CSU benefits in addition to wages, use our compensation calculator.
• Lastly, click here for more information about why Fort Collins is consistently ranked in the top cities to live in!

Desired Start Date

Position End Date (if temporary)

To ensure full consideration, applications must be received by 11:59pm (MT) on

07/24/2025

Description of Work Unit

The Colorado State University Department of Athletics sponsors 16 men’s and women’s intercollegiate sports and competes as a member of NCAA Division I (FBS). The University is a current member of the Mountain West Conference and future member of the Pac-12 Conference. The University is located in Fort Collins, Colorado, 65 miles north of Denver. More information on the University and its intercollegiate athletics program can be found at www.csurams.com and www.colostate.edu.

Position Summary

The Ticket Manager/Sales & Operations oversees the day-to-day sales/ticketing operations for the Athletic Ticket Office. Primary duties include phone orders, customer service and game-day operations. Position is also responsible for oversight of auxiliary ticket offices including will-call window and player-pass gates, as required, at home and away events. Position assists with supervision of part-time staff. Position creates and executes processes for student ticket distribution; collaborates with the department’s marketing and development units; develops/implements ticketing email platforms; and researches and implements current best practices in ticketing.

Required Job Qualifications

• Bachelor’s Degree
• Experience with Paciolan, including Pac7, Ticketmaster or similar ticketing system(s)
• Experience managing (daily and seasonal) ticketed sports at the collegiate level
• Strong organizational, communication and public relations skills
• Excellent verbal and written communication skills
• Knowledge of and compliance with NCAA, Mountain West and CSU rules and regulations
• Ability to work evenings, weekends and holidays and travel as needed
• Must have a valid driver’s license or the ability to obtain a driver’s license or access to a licensed driver by the employment start date

Preferred Job Qualifications

• Salesforce CRM or other CRM experience preferred
• Proficiency with Microsoft Office Suite, specifically Excel required
• Proficiency in a variety of software products

Essential Duties

| Job Duty Category | Sales & Internal Operations | | Duty/Responsibility |
- Oversee day-to-day sales/ticketing operations for the Athletic Ticket Office including phone orders and customer service  - Maintain AM Monitor and update scanners for all venues  - Manage Paciolan users, pulse secure, print formats, manifests, addresses, Ballena data process and maintain eVenue  - Create online/paper applications; manage StubHub and ticket exchange  - Assist with all game-day ticket/sales operations  - Oversee auxiliary ticket office(s), will-call windows and player-pass gate at home and away events as required  - Understand and apply appropriate NCAA and MW Conference rules and regulations regarding provision of complimentary admissions to student-athletes, prospective student-athletes and their family members/guests

| | Percentage Of Time | 50 |

| Job Duty Category | Marketing and Development | | Duty/Responsibility |
- Work closely with marketing department in developing ticket promotions  - Coordinate with marketing department and ticket printers on the design, development and fulfillment of tickets, including pricing  - Fulfill season trade and sponsorship tickets for all sports

| | Percentage Of Time | 30 |

| Job Duty Category | General Administration | | Duty/Responsibility |
- Develop/implement processes for distribution of tickets to CSU students  - Develop/implement ticketing email platform for students  - Manage complimentary tickets, policies and procedures  - Ensure ticket office is properly stocked with essential needs  - Manage specific ticketed sports including renewals, set-up and game-day operations  - Perform other duties as assigned  - Assist with supervision of part-time staff  - Understand and apply appropriate state and/or University policies, procedures and auditing requirements 

| | Percentage Of Time | 20 |

Application Details

| Special Instructions to Applicants |
To apply, please upload a cover letter that addresses the required and preferred job qualifications, a resume, and the contact information for three professional references. References will not be contacted without prior notification to candidates.

CSU is committed to full inclusion of qualified individuals. If you are needing assistance or accommodations with the search process, please reach out to the listed search contact.

Please note, applicants may redact information from their application materials that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution. | | Conditions of Employment | Pre-employment Criminal Background Check (required for new hires) | | Search Contact | ath_athleticjobs@mail.colostate.edu | | EEO |
Colorado State University (CSU) provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. | | Background Check Policy Statement |
Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so. |

References Requested

References Requested

| Minimum Requested | 3 | | Maximum Requested | 3 |

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * Will you have a completed bachelor's degree by the desired start date of this position?

   • Yes
   • No

2. * Do you have previous experience with Paciolan, including Pac7, Ticketmaster or similar ticketing systems?

   • Yes
   • No

3. * Do you have a willingness and ability to travel and work evenings/weekend hours?

   • Yes
   • No

4. * Are you legally eligible to work in the United States?

   • Yes
   • No

Applicant Documents

Required Documents 1. Cover Letter 2. Resume

Optional Documents

Apply Now

View Less Description